Privacy Policy

1. Introduction

PosterSyndrome ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Service").

We comply with applicable privacy laws in jurisdictions where we operate, including but not limited to GDPR (EU), CCPA (USA), PIPEDA (Canada), and other regional data protection regulations.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when using our Service:

• Email address, name, password, and phone number
• Company/business name and billing information
• OAuth tokens and API credentials from connected social media platforms
• Posts, captions, images, videos, and other content you create
• Support tickets, feedback, and communication messages

2.2 Information Collected Automatically

• Usage data: pages visited, features used, time and duration of access
• Device information: device type, OS, browser, IP address, and approximate location
• Cookies and tracking data for analytics and site optimization
• Server logs containing access and error information

3. How We Use Your Information

We use collected information for:

• Service Delivery: Creating accounts, processing posts, connecting social accounts, and providing analytics
• Communication: Sending updates, responding to support requests, and billing notifications
• Security: Preventing fraud, detecting threats, and enforcing our Terms & Conditions
• Improvement: Analyzing usage patterns and personalizing your experience
• Legal: Maintaining business records and complying with legal obligations

4. How We Share Your Information

We share information with trusted service providers including:

• Cloudflare R2 for media storage
• Paddle for payment processing
• Google Analytics for analytics
• Social media platforms for content publishing
• Email service providers for communications
• Cloud hosting providers for infrastructure

We may also disclose information when required by law or to protect our legal rights.

5. Data Security & Protection

We implement comprehensive security measures:

• SSL/TLS encryption for data in transit
• Encryption for sensitive data at rest
• Limited employee access with multi-factor authentication
• Regular security audits and penetration testing
• Secure password hashing (bcrypt or equivalent)
• OAuth token encryption and automatic rotation
• API security with rate limiting and input validation

However, no system is 100% secure. You are responsible for keeping your password confidential and reporting suspicious activity.

6. Data Retention

• Active Account: Account information and content retained while active
• Deleted Account: Personal data deleted within 30 days; backups retained for 90 days
• Usage Logs: Retained for 6 months for analytics and security
• Legal Requirements: Financial records retained per applicable regulations (typically 7 years)

7. Your Privacy Rights

You have the right to:

• Access your personal data we hold
• Receive your data in a portable format
• Correct or update your information
• Delete your account and associated data
• Opt-out of marketing communications
• Withdraw consent for cookies and tracking
• Restrict processing or object to data use

To submit requests, contact us at privacy@postersyndrome.com

8. Cookies & Tracking

We use different types of cookies:

• Essential: Session management, CSRF protection, load balancing
• Analytics: Usage patterns and product improvement
• Preference: Language and display settings
• Marketing: Remarketing and interest-based advertising (with consent)

You can control cookies through your browser settings. Disabling essential cookies may prevent certain features from working.

9. Children's Privacy

PosterSyndrome is not intended for individuals under 13 years old (18 in some jurisdictions). We do not knowingly collect information from children and will promptly delete such information if discovered.

10. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. By using PosterSyndrome, you consent to these transfers. We implement appropriate safeguards such as Standard Contractual Clauses for international transfers.

11. Third-Party Links

Our Service may contain links to third-party websites and services. This Privacy Policy does not apply to third parties, and we are not responsible for their privacy practices. Please review their policies before providing information.

12. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or prominent notice on our website. Your continued use after changes become effective constitutes acceptance of the updated policy.

13. Contact Information

For privacy-related questions or requests: