Refund Policy

Overview

At PosterSyndrome, we want you to be completely satisfied with your subscription. This Refund Policy explains our refund terms, conditions, and procedures.

1. General Refund Eligibility

1.1 Standard Refund Window

To be eligible for a refund, refund requests must be made within 14 days of your initial purchase.

1.2 Refund Amount

• Refunds are provided for the unused portion of your subscription only
• No refunds are issued for partial billing periods
• Refunds are calculated on a prorated basis
• Processing fees charged by payment processors are non-refundable

1.3 Processing Timeline

Approved refunds are processed to your original payment method within 5-10 business days. Please note that your bank or credit card company may take an additional 1-3 business days to reflect the refund in your account.

2. Non-Refundable Scenarios

Refunds will NOT be issued in the following cases:

• 14 or more days have passed since your purchase date
• You have used the Service substantially during the billing period (e.g., created multiple posts, scheduled campaigns)
• You cancel or modify your subscription after initial purchase (outside the 14-day window)
• You were provided with a promotional offer, trial period, or discount code
• Multiple refund requests have been submitted in a short time period (abuse prevention)
• You breached our Terms & Conditions or Acceptable Use Policy
• The refund request is for features, not the subscription itself

3. Special Cases & Exceptions

3.1 Service Unavailability

If PosterSyndrome is unavailable for an extended period due to factors outside our control (server outages, DDoS attacks, etc.) and significantly impacts your use during a billing period, we may:

• Extend your subscription by the duration of the downtime
• Issue a prorated service credit
• Offer a refund (at our discretion)

3.2 Third-Party Service Failures

We will NOT issue refunds for issues caused by:

• Social media platform downtime or API failures
• Paddle payment processor issues
• Internet connectivity problems
• Issues with your device or browser
• Misuse of the Service
• Unauthorized account access

3.3 Service Credits

In cases where a refund is not appropriate, we may offer a service credit as a one-time courtesy. Service credits:

• Are non-transferable and non-refundable
• Cannot be exchanged for cash
• Must be used within 12 months
• Are applied automatically to your next invoice

4. How to Request a Refund

4.1 Self-Service Refund Request

1. Log into your PosterSyndrome account
2. Navigate to Settings → Billing & Subscription
3. Click "Manage Subscription" or "Request Refund"
4. Select your reason (optional but appreciated)
5. Confirm your request
6. You'll receive a confirmation email with your refund status

4.2 Contact Support

If you prefer to request a refund via email, please contact:

4.3 Information Needed

When requesting a refund, please provide:

• Your account email address
• Order ID or transaction ID
• Date of purchase
• Reason for refund (optional)
• Your preferred resolution (refund vs. service credit)

5. Paddle Buyer Protection

PosterSyndrome uses Paddle for payment processing. Paddle offers additional Buyer Protection:

• You can request a refund if you believe a purchase was unauthorized
• You can dispute a charge within 60 days
• Paddle investigates disputes and makes final decisions
• Chargeback protection is in place

For disputes through Paddle, visit Paddle Support or contact us for assistance.

6. Cancellation & Access

6.1 Subscription Cancellation

You can cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.

6.2 Access After Cancellation

• You will lose access to paid features immediately upon cancellation request
• Your data will be retained for 30 days before deletion (unless you request immediate deletion)
• You can reactivate your subscription anytime before data deletion

7. Appeals & Disputes

7.1 Refund Decision Appeal

If your refund request is denied, you may appeal within 7 days by providing additional information or context. Appeals should be sent to support@postersyndrome.com.

7.2 Dispute Resolution

We aim to resolve all refund disputes fairly and promptly. For unresolved disputes, you may pursue resolution through:

• Paddle's dispute resolution process
• Your credit card company or bank
• Applicable consumer protection agencies in your jurisdiction

8. FAQ

Q: Can I get a refund for a partial billing period?

A: No. Refunds are only for unused subscription time, and we do not issue refunds for partial billing periods.

Q: How long does it take to receive my refund?

A: Approved refunds are processed within 5-10 business days to your original payment method. Your bank may take an additional 1-3 days to show the refund.

Q: Can I get a refund if I've used the Service?

A: If you've used the Service substantially (created posts, scheduled campaigns, etc.), you may not be eligible for a refund after 14 days. Light usage within the first 14 days may still qualify.

Q: What if I'm not satisfied with the Service?

A: We offer a 30-day refund window if you're not satisfied. If you're outside this window, we may offer a service credit or help troubleshoot issues. Contact support@postersyndrome.com for assistance.

Q: Can I transfer my refund to someone else?

A: No. Refunds are issued only to the original purchaser. Service credits are non-transferable.

9. Contact Information

10. Policy Updates

We may update this Refund Policy at any time. Material changes will be notified via email. Your continued use of PosterSyndrome constitutes acceptance of the updated policy.